Privacy Notice – BiKing

BiKing ("BiKing", "we" or "us") is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the most serious attitude.

This Privacy Statement describes how Biking collects and processes your personal data through the Biking websites and applications referenced in this Privacy Statement. BiKing refers to the ecosystem consisting of the BiKing website (domain name: www.wang.tel), mobile applications, clients, mini programs and other applications developed to provide BiKing services, and includes independent of: platforms, websites and clients operating within the ecosystem.

This privacy statement applies to all personal data processing activities we conduct on the Biking platform, websites and departments.

If you are a customer or user of our services, this Privacy Statement applies together with any terms of business and other contractual documents, including without limitation any agreement we may enter into with you.

If you are not a relevant stakeholder, customer or user of our services but are using our website, this privacy Notice also applies to you together with our Cookie Usage Statement.

Therefore, this statement should be read in conjunction with our Cookie Usage Statement, which provides more detailed information about our use of cookies on our website. You can access our Cookie Notice here.

1. The relationship between BiKing and you

The BiKing operating entity with whom you contract determines the manner and purpose of processing your personal data in connection with the services provided to you (commonly referred to as the "data controller"). This is BIKINGEX PTE. LTD., a company registered in Singapore 103, TAMPINES STREET 86 #03-06, THE ALPS RESIDENCES, SINGAPORE 528576, which is primarily responsible for your personal data, including providing you with the data and responding to your requests based on the data. Any request made under the Protection Act. When you are in contact with any BiKing company. BiKing may share your personal data with each other, and if they do so, they will use it consistently in accordance with this Privacy Statement.

2. What personal data does BiKing collect and process?

Personal data is data that identifies or relates to an identifiable individual. This includes data you provide to us, data collected about you automatically and data we obtain from third parties.

Information you provide to us. To open an account and access our services, we ask you to provide us with some data about yourself. This data is either required by law (e.g. to verify your identity and comply with Know Your Customer obligations) or necessary to provide the requested service (e.g. you need to provide your email address to open a your account), or in connection with certain specific purposes, as described in more detail below. In some cases, you may be asked to provide us with additional data if we add services and features.

Failure to provide the required data means that BiKing will not be able to provide you with our services.

Information on the categories of personal data and types of personal data we may collect from you:

1. Personally Identifiable Data

Your full name, email address, gender, home address, telephone address, phone number, date of birth, nationality, signature, utility bill, photos and videos

2. Sensitive and biometric personal data

Where permitted by local law or with your consent, BiKing may also collect sensitive personal data such as biometric information, for example by matching facial scan data extracted from your selfies or videos with your government-issued identity. Verify your identity by comparing it with the photo in your ID

Government Identifier Government issued ID such as passport, national identification number, national identification details, driver's license number

Organizational information Proof of legal establishment, personally identifiable data of all significant beneficial owners, personal data of senior members of the board of directors responsible for the operations of the body corporate

3. Financial information

Bank account information, payment card information, sources of funds, sources of wealth,

Transaction Information Information about transactions you conduct on our Services, such as recipient names, your name and email

4. Information from Cookies

Please see our Cookie Usage Statement for more information.

5. Communication

Survey responses, information contained in surveys. Communications with us, including recordings of calls with our customer service team.

Contact information Email address, country, region,

Information We Collect from You Automatically. To the extent permitted by applicable law, we may collect certain types of information automatically, such as whenever you interact with us or use the Services. This information helps us resolve customer support issues, improve the performance of our Site and Services, maintain and/or improve your user experience, and protect your account from fraud by detecting unauthorized access.

Information collected automatically includes:

1. Browsing information

Device ID, name and version, IP address and other browsing information

2. Usage data

Authentication data, security questions, clickstream data, public social network posts, and other data collected through cookies or similar technologies.

Information about how you perform when using our services, such as error messages you receive, performance of website information.

3. Marketing and research information

Identifier – IP address or other online identifier of an individual, email address

Browser/web history and preferences expressed by selecting/viewing/purchasing goods, services and content, information about your mobile device, including (if available) device type, device identification number, mobile operating system.

For more information on this please see our Cookie Policy.

We may obtain information about you as required or permitted by applicable law.

1. Blockchain Data We may analyze public blockchain data such as transaction ID, transaction amount, wallet address, time or transaction or event.

2. Why does BiKing process my personal data? What legal bases do we rely on to collect and process your personal data?

Our main purpose in collecting personal data is to provide our services safely, efficiently and smoothly. We generally use your personal data to deliver, provide, operate our services, as well as content and advertising, and for loss prevention and anti-fraud purposes. Below you will find instructions on how we use

3.Why does BiKing process my personal data?

Our legal basis for using personal information Singapore Personal Information Protection Act

-Manage our contractual relationship with you. Create and maintain your account.

This includes when we use your personal data to accept and process orders and process payments.

The categories of personal data processed are personally identifiable data, organizational information, contact information, financial information. The consequence of not processing your personal data for such purposes is the inability to open an account with us or the termination of an account you have already opened.

-Maintain legal and regulatory compliance

Most of our core services, such as the redemption service, are subject to strict and specific laws and regulations that require us to collect, use and store certain personal data and process personally identifiable information, and in some cases process sensitive personal data [(Including biometrics) (see Section I for details) For example, to comply with “know your customer” (“KYC”) obligations under applicable laws and regulations, in particular compliance with anti-money laundering laws and regulations.

Categories of personal data include personally identifiable data, institutional information, sensitive and biometric information, government identifiers, contact information, financial information. If you do not provide the personal information required by law, you may not be able to open an account, or we may have to close an account you have opened.

-Communicate with you regarding services and transaction-related matters.

We use your personal data to communicate with you regarding the administration of our services or account-related information. We will communicate with you to keep you informed of the latest information about our services, such as notifying you of relevant security issues, updates or providing other transaction-related information. Without such communications, you may not be aware of important developments related to your account that may affect how you use our Services. You may not opt out of receiving critical service communications, such as emails or mobile notifications for legal or security purposes.

-Provide customer service:

When you contact us, we process your personal data in order to provide support with questions, disputes, complaints, problem resolution, etc.

The categories of personal data processed are personally identifiable data, institutional information, transactional information, correspondence, contact information, financial information, browsing information, usage data.

We will not be able to respond to your request without processing your personal data for this purpose.

-Promote the security and integrity of our platform.

We process your personal data to enhance security, monitor and verify identity or service access, combat malware or security risks, and comply with applicable security laws and regulations.

We process your personal data to verify accounts and related activities, find and resolve violations of our terms and conditions, investigate suspicious activity, detect, prevent and combat illegal activity, detect fraud, and maintain the integrity of our services.

Without processing your personal information, we may not be able to ensure the security of our services.

We use your personal data to provide functionality, analyze performance, fix bugs, and improve the availability and effectiveness of the BiKing service.

- Promote the security and integrity of our services.

Fraud prevention and detection and credit risk.

The categories of personal data processed are personally identifiable data, institutional information, transactional information, contact information, financial information, browsing information, usage data. We process personally identifiable data to prevent and detect, prevent and reduce fraud and abuse of our services, and to protect you from account compromise or loss of funds, and to ensure the safety of our users, BiKing Services and others. We may also use scoring methods to assess and manage credit risk.

-Provide BiKing services.

We process your personal data in order to provide you with services and process your orders. For example, when you want to use exchange services on our platform, we will ask you to provide certain information, such as your identity information, contact information and payment information.

We cannot provide services to you without this information.

-Improve our services.

We process personal data to improve our services and give you a better user experience;

The categories of personal data processed are personally identifiable data, institutional information, transactional information, browsing information, and usage data.

- Provide you with promotions

We use your information to provide you with promotions, including offers, rewards and other incentives to use our Services.

The categories of personal data processed are personally identifiable data, institutional information, transactional information, browsing information, and usage data.

- Conduct research and innovation.

We conduct surveys to learn more about your experience with our services. We also use your information to support research and development and to drive innovation in our services and products. This information will also be used for marketing purposes.

- To provide you with marketing communications.

We use your information based on your consent to send you targeted marketing communications via email, mobile device, in-app and push notifications.

We also use your information for analytics and marketing purposes.

The categories of personal data processed are personally identifiable data, institutional information, transactional information, browsing information, usage data, marketing and research information, correspondence.

Cookies: We use cookies and similar technologies as part of our Services. The category of personal data processed is information from cookies.

Comply with other legal and regulatory obligations.

We may access, read, store and disclose information when we believe it is reasonably necessary to comply with laws, legal obligations, regulations, law enforcement, governmental and other legal requests, court orders, or to disclose information to tax authorities.

The categories of personal data processed are personally identifiable data, institutional information, financial information, transaction information, browsing information, usage data, and blockchain data.

4. Can children use BiKing services?

BiKing does not allow anyone under the age of 18 to use the BiKing Service and does not knowingly collect personal information from children under the age of 18.

5. What about cookies and other identifiers?

We use cookies and similar tools to enhance your user experience, deliver our services, enhance our marketing efforts and understand how customers use our services so we can improve them. Subject to applicable laws in your region, the cookie banner on your browser will tell you how to accept or reject cookies. You can get a copy of our cookie policy here.

6. How and why do we share your personal data?

We may share your personal data with third parties, including other BiKing entities, if we believe that sharing your personal information is consistent with any contractual relationship with you or us, applicable law, regulation or legal process or requirement. When sharing your personal data with other BiKing entities, we will use our best efforts to ensure that those entities abide by this Privacy Statement, or follow at least the same safeguards as those described in this Privacy Statement. For example, it depends on where you live and which entity is responsible for running KYC checks. For more information, see Section 1.

We may also share personal data with the following people or in the following circumstances:

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, delivering content, and assessing and managing credit risk. These third-party service providers may only access the personal information necessary to perform their functions and may not use it for any other purposes. In addition, they must process personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.

Legal Authorities: We may be required by law or a court to disclose certain information about you or any cooperation we may have with you to relevant regulatory, law enforcement and/or other competent authorities. We will disclose information about you to legal authorities to the extent required by law. We may also need to share your information to enforce or exercise our legal rights or to prevent fraud.

To protect BiKing and others: We release account and other personal information when we believe release is appropriate to comply with the law or our regulatory obligations; to enforce or apply our Terms of Use and other agreements; or to protect BiKing , the rights, property or safety of our users or others. This includes exchanging information with other companies and organizations to prevent fraud and reduce credit risk.

7. Is my information safe?

We design our systems with your security and privacy in mind. We take appropriate security measures to protect your information from accidental loss, unauthorized use or access, alteration or disclosure. We are committed to using encryption protocols and software to protect the security of your personal data during transmission and storage. We maintain physical, electronic and procedural safeguards over the collection, storage and disclosure of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Our security procedures mean that we may ask you to verify your identity to protect your account from unauthorized access. We recommend that you use a unique password for your BiKing account that is not used for other online accounts, and log out when you are finished using your shared computer.

8. What about advertising?

In order to provide you with the best user experience, we may share your personal data with our marketing partners for the purposes of targeting, modeling and/or analysis, and marketing and advertising. You have the right to object at any time to the processing of your personal data for direct marketing purposes (see section 10 below).

9. What are my rights?

Subject to applicable law, you have a number of rights relating to the privacy and protection of your personal data, as described below. You have the right to request access, correction and deletion of your personal data and to request data portability. You can also object to our processing of your personal data, or ask us to restrict the processing of your personal data in certain circumstances. In addition, when you have given us consent to process your personal data for a specific purpose, you can withdraw your consent at any time. If you would like to exercise any of your rights, please contact us using the web form available here. These rights may be limited in certain circumstances - for example, where we can demonstrate that we have a legal requirement to process your personal data.

Right of access: you have the right to have confirmation that your personal data has been processed and to obtain a copy of it and certain information relating to its processing;

Right to rectification: You can request that inaccurate personal data be corrected or supplemented. You can also change the personal information in your account at any time.

Right to erasure: under certain circumstances, you may have your personal data erased;

Right to object: You can object to the processing of your personal data for reasons related to your situation. For example, you have the right to object to our reliance on legitimate interests or our processing of your data for direct marketing purposes;

The right to restrict processing: In certain circumstances, you have the right to temporarily restrict our processing of your personal data, where there are valid grounds for doing so. We may continue to process your personal data if it is necessary to defend legal claims or any other exceptions permitted by applicable law;

Right to portability: In certain circumstances, you can request to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, or, if possible, to have your personal data communicated on your behalf by us directly to another data controller;

Right to withdraw your consent: For processing that requires your consent, you have the right to withdraw your consent at any time. The exercise of this right does not affect the lawfulness of processing based on consent given before the withdrawal of consent;

The right to lodge a complaint with the relevant data protection authority: We want to be able to answer any doubts you may have about the way in which we process your personal data. However, you also have the right to complain to the Irish Data Protection Commission or the data protection authority where you live, work or believe that a data protection breach has occurred if you have an unresolved concern.

If you have any questions or objections about how we collect and process your personal data, please contact us using the web form provided here.

10. How long will BiKing retain my personal data?

We will retain your personal data so that you can continue to use BiKing services for as long as is necessary to achieve the relevant purposes described in this privacy statement, and as may be required by law (such as tax and accounting purposes, compliance sex) to comply with anti-money laundering laws, or to resolve disputes and/or legal claims or otherwise communicated to you.

While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal data is set out below.

Personally identifiable data collected to comply with our legal obligations under financial or anti-money laundering laws may be retained after account closure as required by those laws.

Contact information used for marketing purposes (such as your name, email address, and phone number) will continue to be retained until you (a) unsubscribe or we (b) delete your account. We will thereafter add your details to an unsubscribe list to ensure we do not inadvertently market to you.

Content you post on our site (such as support desk reviews, photos, videos, blog posts and other content) may remain after you close your account for auditing and crime prevention purposes.

Recordings of voice calls with you may be retained for up to six years for audit/compliance purposes and to resolve disputes and/or legal claims.

Information collected through cookies, web counters and other analytics tools is retained for up to one year from the date the relevant cookie is collected.

11. Contact information

You can contact us using the web form provided here or by emailing bikingex@wang.moe and they will be happy to resolve any queries or issues you may have regarding the collection and processing of your personal data.

12. Notices and Amendments

If you have any questions about the privacy of BiKing, please contact us and we will try our best to resolve it. You also have the right to contact your local data protection authority.

Our business changes regularly and our privacy statement may change. You should check our website frequently to see recent changes. Unless otherwise stated, our current Privacy Statement applies to all information we have about you and your account.

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